The Casework team consists of three caseworkers and a legal officer dedicated to providing comprehensive assistance to migrant workers on a wide range of issues. Our team is prepared to address cases involving labor violations, such as unpaid wages, abusive working conditions, and violations by recruitment agencies. Our casework staff handles cases related to forced labor, certain UNHCR interventions, missing persons, complaints against migrant workers, and clearance procedures.

Our primary objective is to support migrant workers by making information and resources as accessible as possible. We aim to strengthen and support migrant worker networks with the tools necessary to self-advocate. This involves counseling them on various legal matters and taking the lead in managing their legal cases according to the aforementioned criteria.

In situations where the casework team lacks the necessary resources or expertise to assist, we have a robust referral system in place. This system connects migrant workers with various organizations that can provide essential services such as basic needs, medical assistance, and legal interventions that go beyond our capacity.

Our team’s capacities are limited, and we prioritize cases based on an assessment of urgency, including medical and legal emergencies, or anything that poses an imminent threat.